Last Updated: 18-09-2023
At MysteriousHero.com, we are committed to providing you with exceptional Graphic Designing, Digital Marketing, Video Editing, and Product Listing services. We value your satisfaction and strive to make your experience with us as seamless as possible. However, we understand that there may be circumstances where you need to request a refund. This policy outlines the process, conditions, and timeframes for refunds to ensure a fair and transparent process for both our valued customers and our business.
1. Eligibility for Refunds
1.1 Graphic Designing, Digital Marketing, and Video Editing Services: These services are non-tangible and may not be eligible for refunds once they have been initiated. However, if you have concerns about the quality of the service provided, please contact our customer support team at [email protected], and we will work with you to address any issues to your satisfaction.
1.2 Product Listing Services: If you are dissatisfied with our Product Listing services, you may be eligible for a refund. Please see section 3 for details on initiating a return.
2. Initiating a Refund
2.1 Product Listing Services: If you wish to request a refund for our Product Listing services, please follow these steps:
a. Contact our customer support team at [email protected] within 10 days of the service delivery date.
b. Provide your order number and a detailed explanation of why you are requesting for refund.
2.2 Graphic Designing, Digital Marketing, and Video Editing Services: As these services are non-tangible and customized to your specific requirements, refunds may not be applicable once the service has been initiated. However, if you believe there is a discrepancy or quality issue, please contact our customer support team at [email protected] to discuss your concerns.
3. Refund Process
3.1 Product Listing Services: After receiving your refund request, our customer support team will review your case. If your request is approved, we will provide you with instructions on how refund will initiate. Once we receive the necessary information, we will process your refund within 20 business days.
3.2 Graphic Designing, Digital Marketing, and Video Editing Services: If your concern pertains to the quality of the service, we will work with you to address the issue to your satisfaction. We may offer revisions or adjustments to ensure your needs are met. In exceptional cases, refunds may be considered, subject to our discretion.
4. Fees and Costs
4.1 Graphic Designing, Digital Marketing, and Video Editing Services: There are no additional fees or costs associated with refunds for these services, except as otherwise specified in a separate agreement.
4.2 Product Listing Services: In cases where a refund is issued for Product Listing services, any costs associated with third-party tools or services procured on your behalf for the service will not be refundable.
5. Contact Information
If you have any questions, concerns, or need assistance with refund, please contact our customer support team at:
Email: [email protected]
6. Changes to this Policy
MysteriousHero.com reserves the right to modify or update this Refunds Policy at any time. Any changes will be communicated through our website, and the revised policy will be effective immediately upon posting.
We appreciate your trust in MysteriousHero.com for your digital services needs. We are committed to delivering excellence and ensuring your satisfaction throughout your journey with us.